System Upgrade Information
Thursday, October 24 to Sunday, October 27
We are pleased to announce a system upgrade to take place Thursday, October 24 to Sunday, October 27. This upgrade will enable us to offer you a wider range of products and services, along with future enhancements for your convenience across our branch network and electronic banking channels.
We would like to make you aware that some services will be temporarily unavailable during the conversion period. You will be receiving a brochure with an upgrade schedule in early October. Please keep that guide handy throughout the upgrade period. It contains important information to help you navigate through the conversion, including a schedule of service interruptions and an action plan checklist.
Updates and detailed information will be posted throughout the conversion on this webpage.
Update: Online Banking registrations and mobile apps are now suspended until Monday, October 28. New bill pay registrations in Online Banking are suspended until Monday, October 28 as well.
We apologize for any inconvenience this upgrade may temporarily cause. We are certain you will enjoy the new suite of products and services that will be available to you post conversion and are excited at the opportunity to bring these to you.
System Upgrade Schedule — See Important Action Steps Below
|Thursday, October 24||Friday, October 25||Saturday, October 26||Sunday, October 27||Monday, October 28|
|All Branches||Open Normal Business Hours||Open Normal Business Hours||Open Normal Business Hours||Closed||Open Normal Business Hours|
|Call Center||Available During Business Hours||Available During Business Hours||Available During Business Hours||Closed||Available During Business Hours|
|Online Banking||Available until 4:00 p.m.||Not Available||Not Available||Not Available||Available at 8:00 a.m.|
|Online Banking Previously Scheduled Transfers||Will Process on October 25||Will Process||Not Available||Not Available||Available|
|HCB Mobile Banking App||Available until 4:00 p.m.||Not Available||Not Available||Not Available||Download the new HCB Mobile Banking App from your App Store|
|Online Bill Pay||Not Available. Existing scheduled payments will process as normal.||Not Available. Existing scheduled payments will process as normal.||Not Available.||Not Available.||Available|
|Wire Transfers||Available||Not Available||Not Available||Not Available||Available|
|Loan Applications||Available||Available||Available||Available Online||Available|
|Debit Card Purchases||Available||Available||Available||Available||Available|
|Credit Card Purchases||Available||Available||Available||Available||Available|
|Telephone Banking||Available until 4:00 p.m.||Not Available||Not Available||Not Available||Available|
Before Thursday, October 24
Download and save online account statements and check images. They will not be available on the new system until early 2020
Save your bill pay and e-bill history. Bill pay vendors will transfer; e-bill vendors will not
Save the history and external account information from Money Management
Read instructions for converting QuickBooks, Quicken and Mint
On Monday, October 28
Delete the current HCB Mobile App and download the new HCB Mobile Banking App from your App Store
Reset your password on Online and Mobile Banking. Use the last four digits of your social security number as the temporary password. Your user name will remain the same
Re-enter e-bill vendors on Bill Pay
Add additional owners to eStatement accounts
Add external account information to our new HCB Money Manager program for complete financial tracking!
Review scheduled transfers in Online Banking to verify they have converted correctly.
Important Upgrade Information
- Account numbers will not change
- Debit, credit, and ATM card numbers and PIN numbers will not change
- Direct deposits and automatic payments will not change
- Checks and our Highpoint Community Bank routing number will not change
- You may receive multiple account statements in October, but any applicable fees or interest will be shown on a paper statement mailed on October 24 only. You will receive statements at month end beginning on October 31
- Loan payments will not change
- SecurLock will be replaced by MyCardRules, a program within the new mobile app
- The telephone banking number will not change. You will enroll with a new PIN the first time you use the new system. Prompts will be updated, as well
Personal Banking Checklist
Online and Mobile Banking Q & As
Online Banking eStatements
eStatement Q & As
Business Banking Overview
Business Banking Checklist
Cash Management Q & As
Call Center Prompts
How to download Bill Pay history
Mint Conversion Information
QuickBooks for Mac Conversion Instructions
QuickBooks for Windows Conversion Instructions
QuickBooks Online Edition Conversion Instructions
Quicken for Mac 2015-2017 Conversion Instructions Web Connect
Quicken for Mac Conversion Instructions Express Web Connect
Quicken for Windows Conversion Instructions Express Web Connect
Quicken for Windows Conversion Instructions Web Connect