Travel plans can move quickly, and it helps when your money tools are ready to keep up. Setting things up before you go gives you the freedom to check in on your accounts, cover spending needs, and support family members on the road. A little preparation can make a big difference once the trip begins.
Keep Your Accounts Travel Ready
Preparing your accounts before you leave helps everything run smoothly once you are on the move. Highpoint Community Bank’s digital tools make it easy to stay connected, manage your card, and get support from anywhere.
Sign In to the Digital Banking App
Before your trip, open the mobile app and confirm your login works. This is a good time to:
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Enable fingerprint or face recognition for quick, secure access
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Update your contact information
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Make sure your app is on the latest version
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Confirm all accounts you want to access are visible
Doing this ahead of time helps prevent login issues when you are already away from home.
Set Real Time Alerts
Alerts help you stay informed without needing to check your account constantly. You can receive notifications by text, email, or app message for:
Real time alerts keep you aware of account activity no matter where you are.
Use Card Controls Before and During Travel
Card Controls allow you to customize how, when, and where your debit card can be used. This feature is especially helpful when traveling. You can:
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Turn your card on or off instantly
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Set spending limits
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Choose where your card can be used
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Adjust location settings if you will be out of state or country
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Manage multiple HCB cards in one place
If your card is misplaced on the road, you can temporarily turn it off until you locate it or reach out for support.
Use In App Chat Support When You Need Help
If a question comes up while you are traveling, you can get help quickly with secure in app chat support. This allows you to talk with HCB’s customer support team without needing to make a phone call, which can be especially convenient when you are on the move or in a busy location.
Take Advantage of Mobile Wallet
Adding your HCB debit card to Apple Pay, Google Pay, or Samsung Pay lets you pay securely with your phone or smartwatch. It is a fast and contactless option that works well at airports, hotels, restaurants, and many stores. You can tap to pay without needing to take out your physical card.
Consider a Prepaid Travel Card for Easy and Secure Spending
A prepaid travel card can simplify spending while you are away from home. It works like a standard payment card, but it is loaded with a set amount that you control. Since it is not connected to your main bank account, it adds extra protection while traveling.
You can reload the card by calling us or by using the number on the back of the card. You can also check the balance or request assistance the same way. Our team is available during business hours if you have questions before or during your trip.
If your travel card is lost or stolen, contact the card company right away using the customer service number associated with your card. We recommend saving this number somewhere safe before your trip so you are not depending on having the physical card with you. The card company can turn the card off, transfer the remaining balance to a new card, and mail it to you. You can also call us during business hours if you prefer to have the remaining balance moved back into your bank account.
Prepaid travel cards are helpful for:
If the card is misplaced or stolen, your bank account remains protected because the prepaid balance is separate. It is a simple and secure way to manage travel spending.
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Learn more about our prepaid and reloadable travel cards.
Traveling With Kids or Teens
If your child is heading out on a school trip or attending an away game, a prepaid travel card can be a simple way to send spending money safely. It helps them cover meals, snacks, or small purchases without carrying cash.
You can reload the card at any time. If your child calls and says they need a little extra, you can add funds quickly without coordinating with a chaperone or sending money through another adult.
Parents often appreciate the structure this provides, along with the spending record available afterward.
Make a Quick Checklist Before You Go
A few simple steps can help make your travel experience smooth from start to finish.
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Sign in to the digital banking app to confirm everything works
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Set account alerts that match your travel plans
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Turn on or review card controls
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Add your debit card to your mobile wallet
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Bring or request a prepaid travel card
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Update your contact information
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Review upcoming payments or transfers
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Make sure your phone has the mobile app installed and updated
Each step takes only a moment but can make a meaningful difference while you are traveling.
Stay Connected While You Are Away
If anything comes up while you are traveling, our team is only a call away. We are always here to support you so you can focus on enjoying your trip. If you need a prepaid travel card before you leave, you can call us to have one mailed to you or visit a branch near you to pick one up.