If you have ever wondered how an Interactive Teller Machine differs from a standard ATM, you are not alone. ITMs are becoming a favorite option for customers who want speed, convenience, and the ability to talk to a real person. You can use an ITM exactly like an ATM for quick withdrawals or deposits, or you can connect with a live teller for additional help. It provides the flexibility of technology with the option of personal service, all from the comfort of your vehicle.
What Exactly Is an ITM
An Interactive Teller Machine looks similar to an ATM, but it offers a wider range of services. With a tap on the screen, you can choose to complete your transaction on your own or connect with a knowledgeable team member in our Call Center. During staffed hours, a live teller can appear on-screen to guide you, answer questions, or verify details. If you only need basic ATM services, the self-service option lets you move quickly without speaking to anyone, and you can press the call button at any time if you decide you would like assistance.
Expanded Hours for Busy Schedules
ITMs are one of the most convenient ways to handle your banking when the lobby does not fit into your day. They open at 8AM and are available Monday through Friday until 6PM. They also operate on Saturday from 8AM to 12PM. This gives you access to teller support both before the branch opens and after it closes, which is especially helpful for customers who work early shifts or finish work after 5PM.
Easy to Use Even If You Have Never Tried One
If you can use an ATM, you can use an ITM. The touchscreen guides you step by step.
• Choose self-service or speak with a teller
• Follow the prompts
• Complete your transaction within moments
No extra apps or special setup is required.
What You Can Do at an ITM
ITMs offer far more flexibility than a standard ATM, giving you access to many of the same services you would receive from a teller.
• Cash checks
• Deposit cash and checks
• Make transfers
• Make loan payments
• Check balances
• Ask questions about your accounts
• Complete bill exchanges for specific denominations
ITM convenience features include:
• Open early at 8AM and available through 6PM on weekdays
• Saturday hours from 8AM to 12PM
• A quick, comfortable experience without leaving your vehicle
A More Connected Way to Bank
Interactive Teller Machines give you the convenience of technology with the reassurance of real people ready to help when you need them. They are easy to use, widely accessible, and designed to make everyday banking faster and more personal.
If you have not tried one yet, visit a branch with an ITM. You may be surprised by how convenient it feels!